Terms & Conditions
The terms and conditions set forth in this agreement constitute the entire understanding and agreement between you the trip “Participant” and Tutravesia [“TU”] with respect to any and all bookings, tours or transactions made with Tutravesia.
By submitting a booking form and signing this agreement, you accept all of the terms in this agreement and direct us to perform services on your behalf. All persons named in this booking (“Participants”) are subject to this agreement. By signing this agreement, you affirm that you have made all other Participants listed in the booking aware of these terms – regardless of how final payment is made – and that all Participants accept these terms.
You may reserve space on a tour by email (reservas@tutravesia.com). After the availability confirmation we will send you a booking form with a medical questionnaire and release of liability. The booking is not final until you send us this documents filled and the payment is done.
Important: as a rule of Sernatur is only allowed to participate in kayak activities people between 16 and 65 years old.
A deposit of 50% per person is required at the time of booking to confirm attendance and begin making reservations. Final payment is due 30 days prior to the scheduled start date of the trip. If your booking is made within 29 days of departure, the entire tour cost must be paid when we confirm the trip with you.
Payments may be made by paypal, wise or wire transfer. If you pay your deposit by wire we cannot confirm your reservation until your payment has cleared the bank.
To cancel your booking, you must submit your request to us in writing by email at reservas@tutravesia.com. Cancellation fees will be applied per person according to the following schedule, based on the date we receive your written notification:
- More then 30 days prior to departure – no fee
- 30 to 5 days prior to departure – 50% of deposit
- Less then 5 days prior to departure – no refund
No refunds will be provided for any unused portion of a tour once the tour begins, including if you leave a tour for any reason or have to be removed from a tour. There are no exceptions to this cancellation and refund policy, including for reasons related to weather, terrorism, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this reason, we strongly encourage you to purchase trip cancellation and interruption insurance.
If you change your tour dates or alter your itinerary after we confirm your tour, a change fee may be imposed depending on the changes made. Our outside suppliers, including hotels, often impose additional fees or penalties for changes and cancellations. These are included in the change fee and can be substantial.
We reserve the right to cancel, alter or modify any tour without prior notice for the safety and/or comfort of clients. You acknowledge that the amenities, accommodations, transportation, route, schedule, and itinerary may change without prior notice due to local circumstances or events, which may include mechanical breakdown, flight cancellations, illness, strikes, political disputes, weather, border crossing problems, and other unforeseeable factors. If, prior to departure, we make a significant change because of a problem with a supplier (e.g., bankruptcy), we will, as soon as reasonably possible, notify you of available alternatives.
Any changes may require a supplemental payment from you or result in a refund less any cancellation fees and nonrefundable deposits. If we cancel, which is rare, a check for a full refund will be issued to you less any nonrefundable deposits advanced to local suppliers. This refund will constitute full settlement of claims you may have arising out of our cancellation.
The decision on staying, continue paddling or returning will depend on the trip leader. If the trip can´t continue or has to finish
earlier because of weather conditions, group conditions or trip leader decision, this particular situation doesn’t mean any refund.
WE DO PADDLE WITH WIND. This factor has to be considered by the participant.
Tutravesia acts only as an intermediary for the various independent suppliers that provide lodging, meals, transportation, sightseeing, activities or other goods and services connected with your tour supplier. You acknowledge that you are aware and clearly understand that these Suppliers are independent contractors, are not managed by Tutravesia, and are not agents or employees of Tutravesia. A Supplier’s services are subject to the Supplier’s own terms and conditions and the local laws and regulations of the relevant country. Tutravesia will provide a refund for a Supplier’s delay, cancellation or overbooking less any nonrefundable deposits and cancellation fees.
Each participant is completely responsible for the equipment loaned by the company. The loss, damage or misuse of any
equipment must be paid for by the customer.
Tutravesia will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or nonperformance of any of its obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure. “Force Majeure” means any circumstances beyond the reasonable control of Tutravesia, including without limitation acts of God, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, government intervention, weather conditions, and unforeseen circumstances.
If Tutravesia and/or any of its Suppliers are affected by Force Majeure, they shall be entitled to, and may in their sole discretion, vary or cancel any itinerary or arrangement in relation to the tour. Regarding civil unrest, once Tutravesia has investigated the prevailing situation, as it deems fit, it shall remain in Tutravesia’ sole and absolute discretion whether to proceed with the tour.
The tour price does not include travel insurance. We strongly recommend that you purchase comprehensive travel insurance, covering trip interruption and cancellation, baggage, medical, accident/life, evacuation, repatriation and other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to you. You agree to assume all costs of medical care and transportation.
It is important that you carefully read all trip-related documents that you receive from us as soon as you receive them. It is your responsibility to contact us if any information is incorrect.
You are responsible for ensuring that all necessary travel documents are valid and effective and in your possession for the entire tour. Passports are required for all U.S. citizens traveling abroad and should be valid for at least 6 months after your date of return. You assume complete and full responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements. You are also solely responsible for any adverse consequences resulting from incomplete or defective documentation. While we may provide information or advice on matters such as visas, vaccinations, climate, clothing, baggage, and special equipment in good faith as a courtesy to you, we are not responsible for any errors or omissions as to the information provided.
Our tours are physically active, with varying levels of demands and fitness requirements depending on the specific itinerary. By signing this agreement, you represent that you do not have any physical or other conditions that would create a hazard for you or other Participants or affect other people’s enjoyment of the tour. If you have a physical condition, dietary restrictions, or other conditions that will require special attention during the tour, you must inform us in writing when the booking is made. We may require a medical certificate if you have a special condition. We reserve the right in our sole discretion to accept, decline, or remove anyone from a tour (at departure or during the tour) who we judge to be incapable of meeting the tour’s physical demands.
Tutravesia assumes no responsibility for any medical care provided to you. You agree to assume all costs of medical care and related transportation that are provided to you during the tour.
If you have a complaint during your tour, you must promptly notify Tutravesia or your tour leader of the problem so that they can attempt to remedy the situation. Failure to do so while you are on the tour will extinguish or reduce your ability to claim compensation from Tutravesia. Further, if you attempt to address the problem on your own without using this notice procedure, you assume responsibility for any added costs you may incur and forfeit any potential refunds.
If you are not satisfied after using this notice procedure, you must submit your complaint in writing to Tutravesia within 2 weeks of the tour’s end date. Tutravesia will not accept any liability for claims received after this period.
It is your responsibility to be ready to embark on the tour as specified in the itinerary. Tutravesia is not responsible for any losses due to cancelled or missed flights, changed flight itineraries, late arrivals, or early departures.
You must strictly comply with all local laws, respect local customs and culture, accurately assess your abilities, respect other trip members’ privacy, and follow the suggestions and advice of any assigned guide. The decision of the local guide or local supplier is final on all matters that may threaten the safety or interfere with the well-being of others. During the tour, Tutravesia or the local guide/supplier has the right in its sole discretion to remove anyone a) who it judges to be incapable of meeting the demands and requirements of participating in the tour activities; or b) who it determines to detract from others’ enjoyment of the tour.
You agree that Tutravesia may use, re-use and reproduce any images, photos or videos that you send to us, or that are taken by our guides and/or other travelers of you individually or in a group, in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for promoting and publicizing our travel products and services worldwide. If you do not want us to use any images of you that are taken by us or other participants during the tour, you must inform us or your tour leader in writing at the start of the tour.
You agree that the sole remedy for any default by Tutravesia arising under this agreement shall be the return of the paid tour cost. To the maximum extent permitted under applicable law, Tutravesia shall not be liable for any special, consequential, indirect, incidental or other damages arising out of or in any way connected to this agreement, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if Tutravesia has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages.
If any provision of this agreement shall be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render the agreement unenforceable or invalid as a whole. Such unenforceable provision will be replaced with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of the original provision.
This agreement shall inure to the benefit of and be binding upon Tutravesia and the Participant and their respective heirs, legal personal representatives, successors and assigns.
Tutravesia reserves the right to update and/or alter these terms and conditions at any time. It is your responsibility to be familiar with these terms and conditions. The latest terms and conditions can be found on the Tutravesia’ website www.tutravesia.com.
Any dispute arising out of this agreement, including all tort claims – whether such dispute arises in contract or in tort or otherwise – shall be litigated and determined, if at all, only before a court of competent jurisdiction in Santiago Chile. (and in no other).
